Política de reembolso

Returns at a glance

• Return eligible items within 30 days of delivery.
• Items must be unworn, unwashed and in original condition, with tags attached.
• Refunds go back to your original payment method.
• If we sent you something damaged, defective or wrong, we cover the return shipping.

How to start a return
Email dy@thegrimhouse.com with your order number and the items you'd like to return. We'll reply with return instructions and the address to send them to. Please don't mail anything back before we've approved your return. Packages sent without approval may not be accepted.

Unless the return is because of our mistake, you pay for return shipping, and the original shipping charges are not refunded. Please use a tracked shipping service. We can't be responsible for returns that are lost on the way back to us.

Damaged, defective or wrong items
If your order arrives damaged, has a manufacturing defect or isn't what you ordered, email us within 14 days of delivery. Include your order number and a photo or short video of the problem. Once we've reviewed it, we'll email you a prepaid return label and send a replacement or a full refund, whichever you prefer, if stock allows. Please ship the item back within 14 days of receiving the label.

Small differences in color or finish between pieces come from how dyed and printed garments are made. They are not defects.

Items we can't take back
The following items are final sale:

• items that have been worn or washed, or have had tags removed
• items marked "final sale" on the product page
• gift cards
• personalized or custom items

We can still help if any of these arrive damaged or defective.

Exchanges
Because most of our releases are limited, we can't hold stock for exchanges. If you need a different size or color, return the original item for a refund and place a new order while it's still available.

Refunds
Once your return reaches us, we'll inspect it and email you within about 10 business days to let you know whether the refund is approved. Approved refunds go back to the payment method you used for the order. After that, it's up to your bank or card issuer. Card refunds usually show within 3–5 business days, while some banks and debit cards can take up to 10 business days.

If you paid with Shop Pay Installments, PayPal or another payment provider, the refund goes back through that provider, under its own timing.

International orders
The same policy applies to orders shipped outside the United States. Customs duties, import taxes and international shipping costs can't be refunded unless the return is because of our mistake. Where local consumer law gives you additional rights, those rights still apply.

Questions
Email dy@thegrimhouse.com with your order number and we'll help.